Refund & Return Policy

Last updated: November 2026

This policy explains how returns, exchanges, and refunds work for orders placed with UNITED TYCOON LIMITED at acclucbus.myshoplaza.com.

1. Our Promise

We want you to be happy with every Acclucbus piece. If something isn't right, we'll make it right — this policy explains how returns, exchanges, and refunds work.

2. Return Window

You may return eligible items within 30 days of the delivery date for a refund to your original payment method. The 30-day window begins on the date your order is marked delivered by the carrier.

3. Eligibility for Return

To be eligible for a return, items must be:

• Unused, unwashed, and unworn
• In their original condition with all tags attached, where applicable
• In the original or equivalent protective packaging
• Accompanied by proof of purchase (order number or confirmation email)

4. Non-Returnable Items

• Custom, made-to-order, or personalized items, unless defective or damaged on arrival
• Items marked "Final Sale" at the time of purchase
• Gift cards
• Items that show signs of use, washing, or alteration

5. How to Start a Return

1. Email [email protected] with your order number, the item(s) you'd like to return, and the reason for the return.
2. We will confirm your return eligibility and provide instructions, including the return address.
3. Pack the item securely in its original or equivalent packaging.
4. Ship the item back to us using a trackable shipping method.

6. Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. Original outbound shipping charges are non-refundable, except where required by law or where the return is due to our error.

7. Inspection & Processing

Once we receive your return, we will inspect the item(s) within 3–5 business days to confirm they meet the eligibility criteria in Section 3. We will notify you by email of the approval or rejection of your return.

8. Refunds

If your return is approved, we will process your refund to your original payment method within 5–7 business days of approval. Please note that it may take additional time for your bank or card issuer to post the refund to your account. Refunds do not include original or return shipping costs unless the return was due to our error.

9. Exchanges

We do not currently offer direct exchanges. If you'd like a different size, color, or item, please return your original item for a refund and place a new order. If you need help choosing a replacement, contact us at [email protected].

10. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at [email protected] with your order number and photos of the issue. We will arrange a replacement or full refund, including shipping costs, at no cost to you.

11. Late or Missing Refunds

If you haven't received a refund within the timeframe above, first check your bank account again, then contact your credit card company or bank, as processing times vary. If you've done this and still have not received your refund, contact us.

12. Season Box Subscription Returns

Each quarterly Season Box shipment is treated as an individual order for return purposes: the 30-day window begins on the delivery date of that specific box. To pause or cancel your subscription going forward, contact us or manage your subscription through your account; cancellation does not retroactively affect boxes already shipped.

13. Gift Returns

If you received an item as a gift and would like to return it, contact us with the order number (available on the gift receipt or packing slip) or the recipient's details. Refunds for gift returns are issued as store credit unless the original purchaser requests otherwise.

14. Order Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected]. We can only cancel orders that have not yet been processed for shipment; once an order has shipped, our standard return process applies.

15. Contact Us

Questions about a return or refund? Reach us at:

UNITED TYCOON LIMITED
30 N Gould St Unit 552, Sheridan, WY 82801
Email: [email protected]